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Quick Tips

  • Check our FAQ section for common questions
  • Track your order in real-time from the app
  • Use promo codes for discounts on your orders
  • Contact restaurants directly for order modifications

Payment Policy

Learn about our secure payment methods, billing practices, and refund policies to ensure a seamless food ordering experience.

Accepted Payment Methods

We offer a variety of secure payment options to suit your convenience:

💳

Credit/Debit Cards

Visa, Mastercard, American Express, RuPay

📱

Digital Wallets

Google Pay, PhonePe, Paytm, Apple Pay

🏦

Net Banking

Direct transfers from your bank account

💰

Kravito Cash

Use your Kravito wallet balance

💵

Cash on Delivery

Pay with cash when your order arrives

Note: A order value limit or a dynamic pricing model may apply for COD orders during peak times or in certain areas.

Secure Payment Processing

Your security is our top priority. We implement multiple layers of protection:

PCI-DSS Compliance

All card transactions are encrypted and processed in compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

Tokenization

We never store your full card details on our servers. Your sensitive information is replaced with a secure token by our certified payment gateways.

Secure Gateways

We partner with leading, reputable payment gateway providers to ensure the highest level of security for every transaction.

Order Confirmation & Billing

Real-Time Pricing

The final amount you pay includes the item total, applicable taxes, delivery fee, and any tip for the delivery partner. This total is clearly displayed before you confirm your payment.

Authorization

By confirming your order, you authorize Kravito and its payment processors to charge the total amount to your selected payment method.

E-Receipt

A detailed electronic receipt will be generated for every transaction and made available in your Order History section and via email/SMS.

Refunds & Cancellations

Order Cancellation by You

You may cancel an order without charge if done within a few minutes of placing it, before the restaurant has begun preparation. Once the restaurant has started preparing your food, cancellation may not be possible, or a cancellation fee may apply.

Order Cancellation by Kravito

We reserve the right to cancel an order if:

  • The restaurant is unable to fulfill your order
  • There are technical issues with the platform
  • We suspect fraudulent activity
  • You provide incorrect address information

In such cases, you will receive a full refund to your original payment method.

Refund Processing

Refunds are processed to your original payment method and may take 5-10 business days to appear in your account, depending on your bank or payment provider.

Promotions, Credits & Kravito Cash

Kravito Cash

Kravito Cash is a virtual currency that can be used for future orders. It can be earned through:

  • Referral programs
  • Promotional offers
  • Refunds for cancelled orders
  • Customer service resolutions

Promotional Credits

Promotional credits are subject to specific terms and expiration dates outlined in each offer. They cannot be transferred, exchanged for cash, or used for tips or delivery fees unless otherwise specified.

Order of Payment Application

When you place an order, payment is applied in this sequence:

  1. Available Kravito Cash balance
  2. Applicable promotional credits
  3. Your selected payment method for the remaining balance

Currency & Taxes

Transaction Currency

All transactions on Kravito are processed in your local currency based on your delivery location. For international cards, your bank may apply conversion fees.

Taxes

All applicable taxes are included in the final order total displayed before payment confirmation. Tax rates are based on your delivery location and current regulations.

Policy Changes

Kravito reserves the right to modify this Payment Policy at any time. We will notify users of significant changes through the app, email, or by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

Last Updated: October 15, 2023

Frequently Asked Questions

How do I change my payment method? ▼

You can change your payment method during checkout before confirming your order. To update your default payment method, go to your Account Settings > Payment Methods.

Why was my payment declined? ▼

Payment declines can happen for several reasons: insufficient funds, incorrect card details, bank security restrictions, or technical issues. Please verify your payment information and try again, or contact your bank for assistance.

Is it safe to save my card details on Kravito? ▼

Yes, we use tokenization to securely store your payment information. Your actual card details are never stored on our servers - they're replaced with a secure token that can only be used for transactions on our platform.

How long do refunds take to process? ▼

Refunds typically take 5-10 business days to appear in your account, depending on your bank or payment provider. Refunds to digital wallets are usually faster (1-3 business days).

Can I use multiple payment methods for one order? ▼

Currently, we only support one primary payment method per order. However, you can use your Kravito Cash balance in combination with another payment method to cover the total cost.