Terms & Conditions

1. Acceptance of Terms

By accessing or using the Kravito platform (including our website, mobile application, and services), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations.

If you do not agree with any of these terms, you are prohibited from using or accessing our services. These terms apply to all visitors, users, and others who access or use the service.

2. Account Registration

2.1 Eligibility

To use Kravito services, you must be at least 18 years of age or the age of majority in your jurisdiction, and possess the legal authority to enter into binding contracts.

2.2 Account Creation

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

2.3 Account Security

You are responsible for safeguarding the password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

2.4 Multiple Accounts

Users are permitted to maintain only one active Kravito account. Creating multiple accounts may result in termination of all associated accounts.

3. Placing Orders

3.1 Order Process

When you place an order through Kravito, you are making an offer to purchase food from the restaurant partner. We act as an intermediary between you and the restaurant.

3.2 Order Acceptance

Order acceptance occurs when we send you an order confirmation via SMS, email, or in-app notification. The restaurant reserves the right to refuse any order at their discretion.

3.3 Order Modifications

Once an order is confirmed, modifications may not be possible as restaurants begin preparation immediately. Contact customer support for assistance with urgent changes.

3.4 Order Accuracy

You are responsible for ensuring the accuracy of your order, including delivery address, contact information, and special instructions.

4. Payments & Pricing

4.1 Pricing

Menu prices displayed on Kravito are set by restaurant partners and may differ from in-restaurant pricing. All prices are inclusive of applicable taxes unless stated otherwise.

4.2 Additional Charges

Your final bill may include:

• Delivery fees (based on distance and restaurant location)
• Service fees (platform maintenance costs)
• Taxes as applicable by law
• Optional tips for delivery partners

4.3 Payment Methods

We accept various payment methods including credit/debit cards, digital wallets, net banking, UPI, and cash on delivery (where available).

4.4 Payment Authorization

By providing payment information, you authorize us to charge the total order amount to your selected payment method.

5. Cancellations & Refunds

5.1 Customer Cancellations

You may cancel your order without charge if done within 2 minutes of placing it. After this period, cancellation may not be possible as restaurants begin preparation.

5.2 Restaurant Cancellations

Restaurants may cancel orders due to unavailability of items, technical errors, or other valid reasons. In such cases, you will receive a full refund.

5.3 Kravito Cancellations

We reserve the right to cancel orders in cases of suspected fraud, technical errors, or violations of these terms.

5.4 Refund Processing

Refunds for cancelled orders are processed to the original payment method within 5-10 business days. Digital wallet refunds may be processed faster.

6. Delivery Policy

6.1 Delivery Areas

We deliver within specified service areas. Delivery availability may change based on restaurant location, weather conditions, and other factors.

6.2 Delivery Time

Estimated delivery times are provided for guidance only and are not guaranteed. Actual delivery may vary due to traffic, weather, or order volume.

6.3 Failed Deliveries

If delivery fails due to incorrect address, recipient unavailability, or refusal to accept order, we may charge a failed delivery fee.

6.4 Contactless Delivery

We offer contactless delivery options. You may provide special instructions for delivery placement during checkout.

7. User Conduct

By using Kravito, you agree not to:

• Use the service for any illegal purpose or in violation of any laws
• Harass, abuse, or harm our employees, delivery partners, or other users
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Use the service to transmit viruses or malicious code
• Create multiple accounts to abuse promotions
• Impersonate any person or entity

8. Intellectual Property

8.1 Kravito Content

All content on the Kravito platform, including text, graphics, logos, images, and software, is the property of Kravito or its content suppliers and protected by copyright laws.

8.2 User Content

By submitting reviews, photos, or other content to Kravito, you grant us a non-exclusive, royalty-free license to use, modify, and display such content.

8.3 Restaurant Content

Menu information, restaurant images, and other restaurant-related content remain the intellectual property of the respective restaurants.

9. Liability & Indemnification

9.1 Limitation of Liability

Kravito acts as an intermediary between users and restaurants. We are not responsible for:

• Food quality, safety, or preparation
• Accuracy of menu information
• Restaurant compliance with food safety regulations
• Delivery delays beyond our reasonable control

9.2 User Indemnification

You agree to indemnify and hold harmless Kravito and its affiliates from any claims resulting from your use of our services or violation of these terms.

9.3 Maximum Liability

Our maximum liability to you for any claim related to our services shall not exceed the total value of your order.

10. Privacy Policy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to our collection and use of information as described in our Privacy Policy.

We may collect information including:

• Personal identification information (name, email, phone number)
• Delivery addresses and location data
• Payment information
• Order history and preferences
• Device information and usage data

11. Termination

11.1 By User

You may terminate your account at any time by contacting customer support or using the account deletion feature in the app.

11.2 By Kravito

We may suspend or terminate your account immediately without notice for conduct that we believe:

• Violates these Terms and Conditions
• Is harmful to other users, restaurants, or our business
• Involves fraudulent or illegal activity

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of Kravito services shall be subject to the exclusive jurisdiction of the courts located in [Your City/State].

13. Changes to Terms

We reserve the right to modify or replace these Terms and Conditions at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us: